Reference and information services : an introduction /
Cassell, Kay Ann,
Reference and information services : an introduction / Kay Ann Cassell, Uma Hiremath. - Fifth edition. - 1 online resource
Includes bibliographical references and indexes.
Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything -- encyclopedias -- Answering questions that require handy facts -- ready reference sources -- Answering questions about words -- dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics -- databases (and indexes) -- Answering questions about law and business -- special guidelines and sources -- Answering questions about health -- special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel -- atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -- biographical information sources -- Answering questions about government and related issues -- government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.
"The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"--
9780838936443 083893644X 9780838936450 0838936458
2022036083
Reference services (Libraries)
Electronic reference services (Libraries)
Reference books--Bibliography.
Electronic reference sources--Directories.
Biblioth�eques--Services de r�ef�erence.
Biblioth�eques--Services de r�ef�erence �electroniques.
Ouvrages de r�ef�erence �electroniques--R�epertoires.
Electronic reference services (Libraries)
Electronic reference sources
Reference books
Reference services (Libraries)
Bibliographies
Directories
bibliographies.
directories.
Bibliographies.
Directories.
Bibliographies.
R�epertoires.
Z711
025.5/2
Reference and information services : an introduction / Kay Ann Cassell, Uma Hiremath. - Fifth edition. - 1 online resource
Includes bibliographical references and indexes.
Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything -- encyclopedias -- Answering questions that require handy facts -- ready reference sources -- Answering questions about words -- dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics -- databases (and indexes) -- Answering questions about law and business -- special guidelines and sources -- Answering questions about health -- special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel -- atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -- biographical information sources -- Answering questions about government and related issues -- government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.
"The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"--
9780838936443 083893644X 9780838936450 0838936458
2022036083
Reference services (Libraries)
Electronic reference services (Libraries)
Reference books--Bibliography.
Electronic reference sources--Directories.
Biblioth�eques--Services de r�ef�erence.
Biblioth�eques--Services de r�ef�erence �electroniques.
Ouvrages de r�ef�erence �electroniques--R�epertoires.
Electronic reference services (Libraries)
Electronic reference sources
Reference books
Reference services (Libraries)
Bibliographies
Directories
bibliographies.
directories.
Bibliographies.
Directories.
Bibliographies.
R�epertoires.
Z711
025.5/2