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Customer service : a practical approach / Elaine K. Harris.

By: Material type: TextTextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007.Edition: 4th edDescription: xvii, 169 p. : ill. ; 26 cmISBN:
  • 9780135064337 (alk. paper)
Subject(s): LOC classification:
  • HF5415.5 .H2897 2007
Online resources:
Contents:
What is customer service? -- The challenges of customer service -- Problem solving -- Strategy for formulating a plan for success -- Empowerment -- Communication in customer service -- Coping with challenging customers -- Motivation -- Leadership in customer service -- Customer retention and measurement of satisfaction -- Technology and customer service -- Excellence in customer service.
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Holdings
Item type Current library Collection Call number Copy number Status Notes Date due Barcode
Books Books Zetech Library - Pioneer Reference Non-fiction HF5415.5 .H2897 2010 (Browse shelf(Opens below)) C1 Available Z000965
Books Books Zetech Library - Pioneer General Stacks Non-fiction HF5415.5 .H2897 2010 (Browse shelf(Opens below)) C3 Available White cover Z001449
Books Books Zetech Library - Pioneer General Stacks Non-fiction HF5415.5 .H2897 2010 (Browse shelf(Opens below)) C4 Available Z002616
Books Books Zetech Library - TRC Reference Non-fiction HF5415.5 .H2897 2010 (Browse shelf(Opens below)) C2 Available Z000966

Includes index.

Includes bibliographical references and index.

What is customer service? -- The challenges of customer service -- Problem solving -- Strategy for formulating a plan for success -- Empowerment -- Communication in customer service -- Coping with challenging customers -- Motivation -- Leadership in customer service -- Customer retention and measurement of satisfaction -- Technology and customer service -- Excellence in customer service.

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