Customer service : a practical approach / Elaine K. Harris.
Material type:
TextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007.Edition: 4th edDescription: xvii, 169 p. : ill. ; 26 cmISBN: - 9780135064337 (alk. paper)
- HF5415.5 .H2897 2007
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Zetech Library - Nairobi City Campus General Stacks | Non-fiction | HF5415.5 .H2897 2010 (Browse shelf(Opens below)) | C4 | Available | Z002616 | |||
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Zetech Library - Nairobi City Campus General Stacks | Non-fiction | HF5415.5 .H2897 2010 (Browse shelf(Opens below)) | C3 | Available | White cover | Z001449 | ||
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Zetech Library - Nairobi City Campus Reference | Non-fiction | HF5415.5 .H2897 2010 (Browse shelf(Opens below)) | C1 | Available | Z000965 | |||
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Zetech Library - Ruiru Campus Reference | Non-fiction | HF5415.5 .H2897 2010 (Browse shelf(Opens below)) | C2 | Available | Z000966 |
Includes index.
Includes bibliographical references and index.
What is customer service? -- The challenges of customer service -- Problem solving -- Strategy for formulating a plan for success -- Empowerment -- Communication in customer service -- Coping with challenging customers -- Motivation -- Leadership in customer service -- Customer retention and measurement of satisfaction -- Technology and customer service -- Excellence in customer service.
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