Human resources management in the hospitality industry : an introductory guide / Michael J. Boella [and] Steven Goss-Turner.
Material type:
TextPublication details: Amsterdam ; Elsevier/Butterworth Heinemann, 2005.Edition: 8th edDescription: xx, 363 p. : ill. ; 28 cmISBN: - 9780750666367
- TX911.3.P4 .B64 2005
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Zetech Library - Nairobi City Campus Reference | Non-fiction | TX 911.3.P4.B64 2005 (Browse shelf(Opens below)) | C1 | Not For Loan | Z002630 | ||
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Zetech Library - Ruiru Campus General Stacks | Non-fiction | TX 911.3.P4 E23 2005 (Browse shelf(Opens below)) | C2 | Available | Z007372 |
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| TX911.3 .M3 K68 2014 Marketing for hospitality and tourism / | TX 911.3.N44 2002 Marketing and sales strategies for hotels and travel trade / | TX911.3 .P4.B38 2006 Human resource management for tourism, hospitality and leisure : | TX 911.3.P4.B64 2005 Human resources management in the hospitality industry : an introductory guide / | TX 911.3 .P46.R3 2004 Developing hospitality properties & facilities / | TX911.3.S 1976 A Guide to good British and French cooking : | TX925.A64 2006 Food and beverage service : |
Includes bibliographic references and index.
Background to the industry's workforce--Human resource management--Job design--Recruitment--Selection--Appointment and induction--Performance management--Training--Management development--Job evaluation--Administration of wages and salaries--Incentives--Fringe benefits--Labour turnover and termination of employment--Employment relations--Law employment--Human resource planning, records and statistics--Labour cost and productivity--Organizing human resources--Managing people--Managing in an international context--HRM and multi-site hospitality operations--Customer care and quality--Business etichs.
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