Front office procedures / Michael L. Kasavana.
Material type: TextPublication details: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1998.Edition: 5th edDescription: x, 511 p. : ill. ; 29 cmISBN:- 0866121803
- 647/.94/068 19
- TX911.3.M27 S7 1998
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books | Zetech Library - TRC General Stacks | TX911.3.M27S7 1998 (Browse shelf(Opens below)) | C.1 | Available | Z006345 |
Includes bibliographies and index.
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
There are no comments on this title.