Managing front office operations / Michael L. Kasavana, Richard M. Brooks.
Material type: TextPublication details: Lansing, Mich. : American Hotel & Lodging Association, Educational Institute, c2009.Edition: 8th edDescription: xvi, 653 p. : ill. ; 23 cmISBN:- 9780866123389
- TX911.3.M27 .K385 2009
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Zetech Library - TRC Reference | Fiction | TX 911.3 .M27 K385 2009 (Browse shelf(Opens below)) | C.1 | Not For Loan | Z008196 |
Includes bibliographical references and index.
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and lodging industry -- Front office accounting -- Check out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources -- Internet concepts.
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