TY  - BOOK
AU  - Kasavana,Michael L.
AU  - Brooks,Richard M.
TI  - Managing front office operations
SN  - 9780866123389
AV  - TX911.3.M27 .K385 2009
PY  - 2009///
CY  - Lansing, Mich.
PB  - American Hotel & Lodging Association, Educational Institute
KW  - Hotel management
N1  - Includes bibliographical references and index; The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and lodging industry -- Front office accounting -- Check out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources -- Internet concepts
ER  -