TY  - BOOK
AU  - Zabel,Diane
AU  - Reiter,Lauren
TI  - Envisioning the future of reference: trends, reflections, and innovations 
SN  - 9781440867385
AV  - Z711 .E585 2020
U1  - 025.5/2 23
PY  - 2020///]
CY  - Santa Barbara, California
PB  - Libraries Unlimited, an imprint of ABC-CLIO, LLC
KW  - Reference services (Libraries)
KW  - United States
KW  - Study and teaching
KW  - Electronic reference services (Libraries)
KW  - Biblioth�eques
KW  - Services de r�ef�erence
KW  - �Etats-Unis
KW  - �Etude et enseignement
KW  - Services de r�ef�erence �electroniques
KW  - Library & information sciences
KW  - bicssc
KW  - Language Arts & Disciplines
KW  - Library & Information Science
KW  - General
KW  - bisacsh
KW  - Reference
KW  - Research
KW  - Education
KW  - Teaching Methods & Materials
KW  - Library Skills
KW  - fast
N1  - Includes bibliographical references and index; Part I. Education, skills, and training. Current status of reference education in the library and information science curriculum / Elizabeth Mahoney, Lauren Reiter, and Diane Zabel -- New look, same essence : the enduring value of reference librarianship / Aliqae Geraci and Kelly LaVoice -- Beyond the checklist : effective onboarding and training for reference services success / Daniel Hickey -- Continuing education for reference/public service librarians / Anne Langley -- Part II. Still evolving service models. Save the time of the reader : using S.R. Ranganathan's fourth law as the vision for the future of library reference services / Corey Seeman -- Reference next / Marie L. Radford -- Do-it-yourself reference / Naomi Lederer -- Peer-to-peer reference services in academic libraries / Hailley Fargo -- Public library reference services in the 21st century / Maria K. Burchill and John E. Kenney -- Part III. Collections. Is the print reference collection dead? The future and value of print reference collections / Melissa Gasparotto and Manuel Ostos -- Open access digital projects and their relationship to reference / Elizabeth Clarke -- From print to online : the complexity of licensing e-reference resources / Michael R. Oppenheim and Roxanne Peck -- Government information in the age of Trump / Christopher C. Brown -- Part IV. User populations. Environmental scanning / Karen Sobel -- The global reach of reference / Lisa Martin -- Part V. Assessment. Methods and approaches for assessing reference services / Elizabeth Namei and Sarah Pickle -- Data in context : reconsidering reference in an academic library / Harriet Lightman, Geoffrey Morse, and Susan Oldenburg
N2  - "Pick up this book for an in-depth look at new models in reference services, and use it as a hands-on tool to help you incorporate new trends into your library"--; "For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed--from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service."--
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ER  -