Abstract:
This study investigates the influence of Enterprise Resource Planning (ERP)
systems on strategic decision-making in public universities, focusing on
four key factors: ERP data accessibility, ERP data quality, ERP analytical
capabilities, and user competency in ERP data analytics. Using a sample of
167 respondents from public universities in Nairobi County, Kenya, the
study employed a quantitative research design with correlational and
regression analyses to explore the relationships between these variables and
their impact on strategic decision-making. The findings reveal that ERP data
quality, user competency, and ERP analytical capabilities significantly
influence strategic decision-making, while ERP data accessibility showed a
weaker effect. The study concludes that improving ERP data quality,
enhancing user competency, and investing in advanced ERP analytical
capabilities are crucial for better strategic decision-making.
Recommendations are provided for university administrators to optimise
ERP usage and improve decision-making processes for long-term
institutional success.
