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Correlated Failure Times, Frailty, Survival Analysis, Unobserved Heterogeneity (1)
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crisis communication in Africa; African universities crisis response strategies; crisis at Daystar University; crisis communication (1)
Customer Emotions, Kenya, Loyalty, North Rift, star-rated hotels (1)
Customer Orientation, Identification of customer needs, Customer service charter, Customer appreciation. (1)
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