Includes bibliographical references and index.

The practice of human resource management -- Strategic human resource management -- HR policies and procedures -- Human capital management -- Knowledge management -- Corporate social responsibility -- International HRM -- Organization behaviour -- Employee engagement -- Competency-based HRM -- Job role analysis and design -- People resourcing -- Learning and development -- Managing performance -- Reward management -- Employee relations -- Employee well-being -- Managing change -- Leadership skills -- Selection interviewing skills -- Performance management skills -- Learning and development skills -- Managing conflict -- Handling people problems.