Includes bibliographical references.

Information content,information packages-- Reference works:finding facts fast-- Directories-- Biographical dictionaries-- Encyclopedias--Dictionaries,thesauruses and other word books--Almanacs,statistics,handbooks and standards- Maps and atlases-- Locating and selecting reference works-- Search strategy for research queries-- consulting the experts-- Selecting information packages-- Choosing collections and services-- Identifying information sources--Using library catalogues-- Retrieving information sources-- Using indexes and abstracting journals-- Using bibliographies-- Searching electronic finding aids-- Union lists and inter-library lending-- The internet.