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Cases in Call Center Management: Great ideas (th) at work/ Richard Feinberg, Ko de Ruyter, & Lynne Bennington

By: Contributor(s): Material type: TextTextPublication details: Mumbai. Jaico Publishing House, c2008Description: x, 356 pages. illISBN:
  • 9798179924425
LOC classification:
  • HE8788 .F45 2008
Contents:
Human Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - Ruiru Campus General Stacks Non-fiction HE8788 .F45 2008 (Browse shelf(Opens below)) C1 Checked out Staff Collection 17/11/2025 Z012949

Includes index

Human Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues

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