Human resources management in the hospitality industry : an introductory guide /
Boella, Michael J.
Human resources management in the hospitality industry : an introductory guide / Michael J. Boella [and] Steven Goss-Turner. - 8th ed. - Amsterdam ; Elsevier/Butterworth Heinemann, 2005. - xx, 363 p. : ill. ; 28 cm.
Includes bibliographic references and index.
Background to the industry's workforce--Human resource management--Job design--Recruitment--Selection--Appointment and induction--Performance management--Training--Management development--Job evaluation--Administration of wages and salaries--Incentives--Fringe benefits--Labour turnover and termination of employment--Employment relations--Law employment--Human resource planning, records and statistics--Labour cost and productivity--Organizing human resources--Managing people--Managing in an international context--HRM and multi-site hospitality operations--Customer care and quality--Business etichs.
9780750666367
2005282479
Hospitality industry--Human resource management.
TX911.3.P4 / .B64 2005
Human resources management in the hospitality industry : an introductory guide / Michael J. Boella [and] Steven Goss-Turner. - 8th ed. - Amsterdam ; Elsevier/Butterworth Heinemann, 2005. - xx, 363 p. : ill. ; 28 cm.
Includes bibliographic references and index.
Background to the industry's workforce--Human resource management--Job design--Recruitment--Selection--Appointment and induction--Performance management--Training--Management development--Job evaluation--Administration of wages and salaries--Incentives--Fringe benefits--Labour turnover and termination of employment--Employment relations--Law employment--Human resource planning, records and statistics--Labour cost and productivity--Organizing human resources--Managing people--Managing in an international context--HRM and multi-site hospitality operations--Customer care and quality--Business etichs.
9780750666367
2005282479
Hospitality industry--Human resource management.
TX911.3.P4 / .B64 2005