Total quality management :
Janakiraman, B.
Total quality management : text and cases / B. Janakiraman and R.K. Gopal - New Delhi : PHI Learning ; 2010. - ix, 250p. : ill. ; 21cm. - TQM .
Includes index.
Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.
9788120329959
HD62.15 / .J3 2010
Total quality management : text and cases / B. Janakiraman and R.K. Gopal - New Delhi : PHI Learning ; 2010. - ix, 250p. : ill. ; 21cm. - TQM .
Includes index.
Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.
9788120329959
HD62.15 / .J3 2010