Managing quality :
Foster, S. Thomas.
Managing quality : an integrative approach / S. Thomas Foster. - 2nd ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2004. - xxi, 518 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and index.
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Managing quality improvement teams and projects -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six-sigma management and tools -- Managing learning for quality improvement -- Implementing and validating the quality system.
0131018183
2003051252
Quality of products.
Quality control.
HF5415.157 / .F67 2004
Managing quality : an integrative approach / S. Thomas Foster. - 2nd ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2004. - xxi, 518 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and index.
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Managing quality improvement teams and projects -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six-sigma management and tools -- Managing learning for quality improvement -- Implementing and validating the quality system.
0131018183
2003051252
Quality of products.
Quality control.
HF5415.157 / .F67 2004