Front office procedures /
Kasavana, Michael L.
Front office procedures / Michael L. Kasavana. - 5th ed - East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1998. - x, 511 p. : ill. ; 29 cm.
Includes bibliographies and index.
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
0866121803
88021514
Hotel management.
Motel management.
TX911.3.M27 / S7 1998
647/.94/068
Front office procedures / Michael L. Kasavana. - 5th ed - East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1998. - x, 511 p. : ill. ; 29 cm.
Includes bibliographies and index.
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
0866121803
88021514
Hotel management.
Motel management.
TX911.3.M27 / S7 1998
647/.94/068