Front office operations and management /
Ismail, Ahmed.
Front office operations and management / Ahmed Ismail. - Albany, NY : Delmar Thomson Learning, c2001. - xix, 355 p. : ill. ; 25 cm.
Hotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service.
0766823431
2001047674
Hotel front desk personnel.
Hotel management.
TX911.3 / .F75I86 2001
647.94/068
Front office operations and management / Ahmed Ismail. - Albany, NY : Delmar Thomson Learning, c2001. - xix, 355 p. : ill. ; 25 cm.
Hotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service.
0766823431
2001047674
Hotel front desk personnel.
Hotel management.
TX911.3 / .F75I86 2001
647.94/068