Front office : procedures, social skills, yield and management /
Abbott, Peter.
Front office : procedures, social skills, yield and management / Peter Abbott and Sue Lewry. - 2nd ed. - Oxford ; Butterworth-Heinemann , 1999. - 211 p. : ill. ; 25 cm.
Advance bookings -- Check-in and related issues -- Guest accounting -- Legal aspects and security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment.
9780750642309
Hotel front desk personnel.
Hotel management.
Hotels.
TX911.3.F75 / .A23 1999
Front office : procedures, social skills, yield and management / Peter Abbott and Sue Lewry. - 2nd ed. - Oxford ; Butterworth-Heinemann , 1999. - 211 p. : ill. ; 25 cm.
Advance bookings -- Check-in and related issues -- Guest accounting -- Legal aspects and security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment.
9780750642309
Hotel front desk personnel.
Hotel management.
Hotels.
TX911.3.F75 / .A23 1999