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Cases in Call Center Management: Great ideas (th) at work/

Feinberg, Richard

Cases in Call Center Management: Great ideas (th) at work/ Richard Feinberg, Ko de Ruyter, & Lynne Bennington - Mumbai. Jaico Publishing House, c2008 - x, 356 pages. ill.;

Includes index

Human Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues

ISBN: 9798179924425

LC Class. No.: HE8788 / .F45 2008

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