Cases in Call Center Management: (Record no. 9753)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00786nam a22001937a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250716162304.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250716b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9798179924425 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HE8788 |
| Item number | .F45 2008 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Feinberg, Richard |
| 9 (RLIN) | 28462 |
| 245 ## - TITLE STATEMENT | |
| Title | Cases in Call Center Management: |
| Remainder of title | Great ideas (th) at work/ |
| Statement of responsibility, etc | Richard Feinberg, Ko de Ruyter, & Lynne Bennington |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Mumbai. |
| Name of publisher, distributor, etc | Jaico Publishing House, |
| Date of publication, distribution, etc | c2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 356 pages. |
| Other physical details | ill.; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Human Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ruyter, Ko de |
| 9 (RLIN) | 28463 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bennington, Lynne |
| 9 (RLIN) | 28464 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Classification part | LCC |
| Call number prefix | HE8788 |
| Call number suffix | .F45 2008 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Total Renewals | Full call number | Barcode | Checked out | Date last seen | Date last borrowed | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Staff Collection | Non-fiction | Zetech Library - Ruiru Campus | Zetech Library - Ruiru Campus | General Stacks | 15/07/2025 | DONATION | 11221 | 1 | 2 | HE8788 .F45 2008 | Z012949 | 17/11/2025 | 15/08/2025 | 15/08/2025 | C1 | 16/07/2025 | Books |