Customer service : a practical approach / Elaine K. Harris.
Material type:
TextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007.Edition: 4th edDescription: xvii, 169 p. : ill. ; 26 cmISBN: - 9780135064337 (alk. paper)
- HF5415.5 .H2897 2007
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Zetech Library - TRC Reference | Non-fiction | HF5415.5 .H2897 2010 (Browse shelf(Opens below)) | C2 | Available | Z000966 |
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| HF5415.33.E85 S65 2011 Consumer behaviour : | HF5415.33.E85 S65 2011 Consumer behaviour : | HF5415.33.E85 S65 2011 Consumer behaviour : | HF5415.5 .H2897 2010 Customer service : | HF5415.5 .H2897 2010 Customer service : | HF5416 .J35 1990 International marketing management / | HF 5437 .L97 2006 Purchasing and supply chain management / |
Includes index.
Includes bibliographical references and index.
What is customer service? -- The challenges of customer service -- Problem solving -- Strategy for formulating a plan for success -- Empowerment -- Communication in customer service -- Coping with challenging customers -- Motivation -- Leadership in customer service -- Customer retention and measurement of satisfaction -- Technology and customer service -- Excellence in customer service.
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