Instructor's resource guide volume I to accompany business and adminstrative communication : Kitty O. Locker.

includes bibliography

Introduction to the instructor's resource manual --Business communication management and success -- Building goodwill -- Adapting your message to your audience --Making your writing easy to read -- Planning composing and revising -- Designing documents slides and screens -- Informative and positive messages -- Negative messages -- Writing persuasive messages -- Handling difficult persuasive situations -- Sales and fundraising letters -- International communication -- Working and writing groups -- Planning proposing and researching reports -- Using graphs and other visuals -- Making oral presentations -- Resumes -- Job application letters -- Job interviews followup letters and calls and job offers.