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Managing front office operations / Michael L. Kasavana, Richard M. Brooks.

By: Contributor(s): Material type: TextTextPublication details: Lansing, Mich. : American Hotel & Lodging Association, Educational Institute, c2009.Edition: 8th edDescription: xvi, 653 p. : ill. ; 23 cmISBN:
  • 9780866123389
Subject(s): LOC classification:
  • TX911.3.M27 .K385 2009
Contents:
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and lodging industry -- Front office accounting -- Check out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources -- Internet concepts.
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Holdings
Item type Current library Collection Call number Copy number Status Barcode
Books Books Zetech Library - Ruiru Campus Reference Fiction TX 911.3 .M27 K385 2009 (Browse shelf(Opens below)) C.1 Not For Loan Z008196

Includes bibliographical references and index.

The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and lodging industry -- Front office accounting -- Check out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources -- Internet concepts.

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