Hotel housekeeping training manual with 150 SOP / Hotelier Tanji.

Trolley setup -- Entering guest room -- Cleaning the guest room -- Cleaning the guest bathroom -- Cleaning the guest bed -- How to take care of the housekeeping cleaning equipment -- Ensuring correct chemical usage -- Cleaning light fixtures -- Cleaning the lobby area -- Cleaning the public area toilet -- Cleaning the f&b outlet -- Cleaning the front desk area -- Cleaning the back of the house staircase -- Cleaning the elevator -- Ensuring the daily carpet maintenance -- Room key handling procedures -- Cleaning rooms with d&g signs -- How to prevent fire accidents -- Lost and found handling procedures -- Maintaining grooming and appearance -- Checking uniform standard -- Ensuring proper body language and attitude -- How to conduct briefing -- Communication with housekeeping department -- How to greet the guest -- Controlling dect phone -- Following occupational health and safety standard -- Performing monthly linen inventory -- Master key sign out procedures -- Staff's sign in procedures -- Staff sign out procedures -- Placing guest room amenities and supplies -- Serving guest rooms with dnd signs -- Room cleaning procedures -- How to clean electric kettle -- How to clean the glasses -- How to clean the ice bucket -- How to change pillow case -- How to collect laundry wooden boxes /hangers -- How to provide services at guest floor -- How to make up bed -- How to clean the bathroom floor -- How to clean the mini bar -- Dusting the furniture -- How to clean the mirror -- How to clean the bathtub -- How to clean the shower room -- How to clean the bathroom wall -- How to clean the vanity top and hand basin -- How to clean polish the bathroom fittings -- How to clean the toilet bowl -- How to vacuum a carpet -- How to clean the telephone set -- How to handle wake up call -- Performing guest shoe shine services -- Handling safety lockers -- Handling room keys -- Extra bed and baby coat procedures -- Picking guest laundry during room checking -- Guest laundry pick up service -- Folding towels -- How to remove room service basket -- How to clean guest floor corridor -- How to assist guest with luggage/parcel -- Minibar consumption checking -- Minibar daily replenishment -- Breakages loss and damage procedures -- How to handle open door requests -- How to check guest floor corridor -- How to inspect bathroom -- How to handle guest belongings -- Returning key and worksheets -- Routine work of a housekeeper -- How to vacuum a washed carpet -- How to escort guest to elevator -- Proper uses of cleaning chemicals -- How to polish wooden surface -- Maintenance of a vacuum cleaner -- Emergency guest laundry service -- Performing super cleaning program -- Room entrance policy -- Zero rooms defects policy -- Turn down service procedures -- Maintaining push brush sweeping standards -- Following dust mopping standards -- Following wet mopping standards -- Performing wall washing by hand -- How to clean the ac grill -- how to shampoo carpet -- How to clean upholstery fabric -- How to clean wallpaper -- Cleaning offices -- Cloak room procedure -- Staircase cleaning -- How to lean windows -- Stone floor scrubbing -- Executing carpet spotting -- Applying dry foam shampoo on carpet -- Cleaning outlets -- Inspecting back of the house -- Cleaning lobby area -- Arranging cleaning tools in housekeeping store room -- Cleaning housekeeping equipment before returning -- How to polish brass -- How to clean skid proof and dustproof pad -- How to clean marble floor -- How to maintain and clean leather surface -- Maintaining guest o loan items -- Cleaning pantry store room -- Ensuring clean washroom -- Controlling service associates -- Daily work allocation -- Lobby inspection -- Inspection of lifts -- Inspection of restrooms -- Inspection of outlets -- Inspection of backstairs -- Inspection of pantry storeroom -- Guest laundry checking -- How to handle laundry discrepancy -- Identifying damaged laundry -- Guest laundry deposit service -- How to handle guest laundry express and pressing services -- How to deliver guest laundry -- Dnd room guest laundry service -- Guest complaint handling -- Removing discard linen -- Preparation for a guest arrival -- Rooming a guest -- Uniform cleaning and maintenance -- Serving welcome tea -- Checking the logbook -- How to serve food to the guest -- How to serve drink to the guest -- Answering an internal call -- Answering and external call -- Making an internal call -- Making an external call -- Mattress turning procedures -- How to escort a guest at the table -- How to strip and seal the floor -- Cleaning public restrooms -- Furniture removal relocation -- Wet mattresses cleaning procedures -- How to clean and defrost the refrigerator -- How to operate the scrubbing machine -- Executing daily floor maintenance cycle program -- How to dam mop -- How to care and clean the sun umbrella -- How to operate the buffing machine.