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Front Office Management in Hotel / B. K. Chakravarti.
Material type:
TextPublication details: New Delhi: CBS Publishers & distributors, 1999.Description: viii, 162p.: ill., 22cmISBN: - 8123906544
- TX911.3 .C43 1999
Contents:
The nature and structure of hotel industry and industry knowledge -- Hotel product, sales techniques and product knowledge -- Hotel market and customer's profile -- Front office organization --Preparation for guest arrival -- Selling accommodation -- Handling special situation -- Lobby -- Communication equipment -- Front office cashier -- Computer in front office -- Front office control and statistics -- Short notes.
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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Zetech Library - Pioneer Reference | Non-fiction | TX 911 .C43 1999 (Browse shelf(Opens below)) | C1 | Available | Z000509 | ||
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Books
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Zetech Library - Pioneer | TX 911.3 .C43 1999 (Browse shelf(Opens below)) | C2 | Available | Z000510 |
The nature and structure of hotel industry and industry knowledge -- Hotel product, sales techniques and product knowledge -- Hotel market and customer's profile -- Front office organization --Preparation for guest arrival -- Selling accommodation -- Handling special situation -- Lobby -- Communication equipment -- Front office cashier -- Computer in front office -- Front office control and statistics -- Short notes.
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