The Pfeiffer book of successful communication skill-building tools : the most enduring, effective, and valuable training activities for improving interpresonal communication / Jack, Gordon.

Includes bibliographical references.

Part 1: PRESENTATION AND DISCUSSION RESOURCES: Conditions that hinder effective communication -- The lost art of feedback -- The influence continuum -- Communicating communication -- The johari window: a model for eliciting and giving feedback -- Using personality typology to building understanding -- Communicating organizational change: information -- Confrontational communication -- E-mail basics: practical tips to improve communication -- Part 2: EXPERIENTIAL LEARNING ACTIVITIE: In other words: building oral communication skills -- Poor listening habits: identifying and improving them -- Mixed messages: a communication experiment -- Gestures: perceptions and responses -- Time files: negotiating personal effectiveness -- Resistance: a role play -- Seeing ourselves as others see us: using video -- Your voice, yourself: improving vocal presentations -- E-prime: distinguishing facts from opinions -- Speed up! increasing communication skills -- Organizational communication issues -- One-way, Two-way: a communication experiment -- Pass it on: simulating organizational communication --Red light/green light: from fear to hope -- Blivet: a communication experience -- Analyzing and increasing open behavior: the johari window -- Work dialogue: building team relationships -- Defensive and supportive communication: a paired role play -- Mediated message exchange: exploring the implications of distance communication in the work place -- Bugs: improving customer service -- Enhancing communication: identifying techniques -- PART 3: INVENTORIES,QUESTIONNAIRES AND SURVEYS: The communication climate inventory -- Organizational values and voice audit -- Interpersonal communication inventory -- Communication audit: a pairs analysis -- The behavior description -- Cross-cultural interactive preference profile -- Organization behavior describer survey -- The negotiation stance inventory.