TY  - BOOK
AU  - Ford,Lisa
AU  - Perry,Bill
AU  - McNair,David
TI  - Exceptional customer service: going beyond your good service to exceed the customer's expectation 
SN  - 1580624588
AV  - HF5415.5 .F66 2001
PY  - 2001///
CY  - Avon, Mass.
PB  - Adams
KW  - Customer services
N1  - Includes index
N2  - By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service
ER  -