TY  - BOOK
AU  - LeBoeuf,Michael
TI  - How to win customers and keep them for life: revised and updated for the digital age 
SN  - 0425175014
AV  - HF5415.5 .L4 2000
PY  - 2000/// printing
CY  - New York
PB  - Berkley Books
KW  - Customer relations
KW  - Customer services
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy1203/00701532-d.html
ER  -