TY  - BOOK
AU  - Bell,Chip R.
AU  - Patterson,John R.
TI  - Customer loyalty guaranteed: create, lead, and sustain remarkable customer service 
SN  - 1598694685 (pbk.) :
AV  - HF5415.5 .B4337 2007
PY  - 2007///
CY  - Avon, Mass.
PB  - Adams Media
KW  - Customer relations
KW  - Customer loyalty
KW  - Customer services
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0717/2007018991.html
ER  -