TY  - BOOK
AU  - Boella,Michael J.
AU  - Steve,Goss-Turner
TI  - Human resources management in the hospitality industry: an introductory guide 
SN  - 9780750666367
AV  - TX911.3.P4 .B64 2005
PY  - 2005///
CY  - Amsterdam
PB  - Elsevier/Butterworth Heinemann
KW  - Hospitality industry
KW  - Human resource management
N1  - Includes bibliographic references and index; Background to the industry's workforce--Human resource management--Job design--Recruitment--Selection--Appointment and induction--Performance management--Training--Management development--Job evaluation--Administration of wages and salaries--Incentives--Fringe benefits--Labour turnover and termination of employment--Employment relations--Law employment--Human resource planning, records and statistics--Labour cost and productivity--Organizing human resources--Managing people--Managing in an international context--HRM and multi-site hospitality operations--Customer care and quality--Business etichs
ER  -