TY  - BOOK
AU  - Janakiraman, B.
AU  - Janakiraman B.
TI  - Total quality management: text and cases 
SN  - 9788120329959
AV  - HD62.15 .J3 2010
PY  - 2010///
CY  - New Delhi
PB  - PHI Learning
N1  - Includes index; Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management
ER  -