TY - BOOK AU - Tyler,Shirley AU - Kossen,Chris AU - Ryan,Charmaine TI - Communication: a foundation course SN - 9781740095976 AV - HM1206 .T9 2002 U1 - 302.2 23 PY - 2002/// CY - Australia PB - Pearso Education Australia KW - Communication N1 - Includes index; Unit i principles of communication -- why study communication -- written and electronic communication -- what is communication theory -- Understanding nonverbal messages -- Listening and responding -- Adapting to others : diversity and communication -- Unit ii interpersonal communication -- Understanding interpersonal communication -- Enhancing relationships -- Unit iii communicating in groups and teams -- Understanding group and team performance -- Enhancing group and team performance -- Unit iv presentational speaking -- Developing your presentation -- Organizing and outlining your presentation -- Delivering your presentation -- Speaking to inform -- Speaking to persuade -- A interviewing -- B sample speeches for discussion and evaluation ER -