TY - BOOK AU - Eunson,Baden TI - Writing at work SN - 0471335649 AV - HF5718 .E967 1996 PY - 1996/// CY - New York PB - John Wiley & Sons KW - Communication in management KW - English language KW - Rhetoric KW - Business writing N1 - Includes bibliographical references and index; Writing at work: past, present and future -- Writing skills: some basic techniques -- Planning and producing documents -- Creating letters -- Communicating good news -- Bad-news letters: communicating bad news -- Persuasive letters -- Memos -- Newsletters -- Leaflets -- Instructions ER -