TY - BOOK AU - Himstreet,William C AU - Mclean,Paul TI - Business communications SN - 0028315308 AV - HF5718 .H56 1987 PY - 1987/// CY - California PB - Glencoe Publishing Company KW - Communication- Business N1 - Includes Index; Preparing to build skill in business communications -- Using the language of business communications -- Controlling ideas by using punctuation -- Expressing ideas correctly -- Knowing the right words -- Your responsibilities as a business writer -- Preparing to write business letters -- Everyday business letters -- Sales letters -- Credit and collection letters -- Claims and adjustment letters -- Emploment letters -- Preparing business reports -- Other written communications -- Speaking and listening -- Using your speech power ER -