TY - BOOK AU - Buskirk,Richard H. AU - Buskirk,Bruce D. TI - Selling, principles and practices SN - 9780070093560 AV - HF5438.25 .B88 1992 PY - 1992/// CY - New York PB - McGraw-Hill KW - Selling N1 - Earlier eds. published under title: Textbook of salesmanship; Includes bibliographical references and indexes; Selling-basic human behavior -- You -- The job -- Why people buy -- The art of persuasion -- Prospecting -- Planning the sale -- The approach -- The sales interview I -- The sales interview II -- Handling objections I -- Handling objections II -- Negotiations -- The close -- Account management -- Sales management I -- Sales management II -- Legal and ethical problems in selling -- Telemarketing systems -- Retail selling -- Business to business selling ER -