TY - BOOK AU - McLaren, Margaret. TI - Business and administrative communication SN - 025616858-X AV - HF5718 .M3 1995 PY - 1995/// CY - Chicago : PB - Irwin N1 - "Quick reference" on [2] p. inserted. Includes bibliographical references (p. 655-664) and indexes; Business communication, management and money -- Making and communicating meaning -- Planning, composing and revising -- Adapting your message to your audience -- Building goodwill -- Making your writing easy to read -- Designing documents -- Informative and positive messages -- Negative messages -- Persuasive messages -- Handling difficult persuasive situations -- Sales and fund-raising letters -- Other business and administrative documents -- International and intercultural communication -- Oral presentations -- Working and writing in groups -- Researching and writing reports -- Writing proposals and typical reports -- Writing formal reports -- Using graphs and other visuals -- How to find the job you want -- Resumes -- Job application letters -- Job interviews, follow-up letters, and job offers ER -