TY  - BOOK
AU  - Ismail,Ahmed
TI  - Front office operations and management
SN  - 0766823431
AV  - TX911.3 .F75I86 2001
U1  - 647.94/068 21
PY  - 2001///
CY  - Albany, NY
PB  - Delmar Thomson Learning
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Hotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service
UR  - http://www.loc.gov/catdir/enhancements/fy1103/2001047674-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1103/2001047674-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1103/2001047674-t.html
ER  -