TY  - BOOK
AU  - Bounds, Greg (et al.)
AU  - Yorks, Greg
AU  - Ranney, Gipsie
AU  - Adams, Mel
TI  - Beyond Total Quality Management: toward the emerging paradigm 
SN  - 0071132384
AV  - HD 62.15 .B49 1994
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
N1  - Includes index
ER  -