TY  - BOOK
AU  - Moss, Bernard.
TI  - Communication skills in health and social care
SN  - 9781526401335
AV  - HV297  .M67 2017
KW  - Health care
N1  - Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Communication and social media -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Eco maps -- Emotional Intelligence (EI) -- Empathy -- Empowerment, resilience and a strengths perspective -- Endings -- Establishing a professional relationship --  Feedback-giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information & communication technology (ICT) and health informatics --  Interpreters -- Inter professional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice -- Religion -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone skills -- Time management -- Tricky topics: sexuality and death -- Whistle blowing -- Wrong messages; Includes bibliographical references
ER  -