TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, yield and management 
SN  - 9780750642309
AV  - TX911.3.F75 .A23 1999
PY  - 1999///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Hotel front desk personnel
KW  - Hotel management
KW  - Hotels
N1  - Advance bookings -- Check-in and related issues -- Guest accounting -- Legal aspects and security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment
ER  -