TY  - BOOK
AU  - Abbot, Peter
AU  - Lewry, Sue
TI  - Front Office: Procedures, Social skills, yield and Management 
SN  - 9788131201169
AV  - TX911.3 .F75A22 2002
PY  - 2002///
CY  - Amsterdam
PB  - Elsevier
KW  - Front Office Management
N1  - Procedural aspects-- Dealing with people-- Increasing yields-- Management aspects
ER  -