TY  - BOOK
AU  - author
TI  - Active listening techniques: 30 practical tools to hone your communication skills
SN  - 9781647390648
AV  - BF637.C45 .L46 2020
PY  - 2020///
CY  -  California
PB  - Rockridge press
N1  - includes bibliography references and index; The fundamentals of listening -- Active listening and communication tools -- Getting through to others -- Persuasion -- Emotionally charged solutions
ER  -