TY - BOOK AU - Sillars, Stuart. TI - Success in Communication SN - 9780719545238 AV - HF5718 .S45 1998 PY - 1998/// CY - London PB - John Murray KW - Communication N1 - Includes Index; The nature of communication -- Kinds of communication -- Principles and practices of communication -- Language -- Spelling and punctuation -- Oral communication -- Using the telephone -- Reading and understanding -- Notes and abstracts -- Writing for colleagues and the public -- Business letters: Contents and layout -- Business letters: some applications -- Forms and questionnaires -- Graphic communication -- Reports -- Committees and meetings -- Information technology and communication -- Business reference sources ER -