TY  - BOOK
AU  - Knod,Edward M.
AU  - Schonberger,Richard
TI  - Operations management: meeting customers' demands 
SN  - 0072320591 (alk. paper)
AV  - TS155 .K697 2001
PY  - 2001///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Production management
N1  - Includes bibliographical references and index; Foundations of operations management -- Master planning : demand/ capacity/ fulfillment -- Customer- serving processes -- OM resources -- Operations modes : In depth analysis
ER  -