TY  - BOOK
AU  - Feinberg, Richard
AU  - Ruyter, Ko de
AU  - Bennington, Lynne
TI  - Cases in Call Center Management: Great ideas (th) at work
SN  - 9798179924425
AV  - HE8788 .F45 2008
PY  - 2008///
CY  - Mumbai.
PB  - Jaico Publishing House
N1  - Includes index; Human Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues
ER  -