Setting the scene : work place communication skills / Heather Jones with Robyn Mann

Includes bibliographical references and index.

In a hotel workplace communication -- In a department store job seeking skills and interviews -- On the road presenting information -- In a pharmacy client interaction and writing skills -- In the public service work environment and office roles -- Ina television station meetings and team building -- In a computer company speaking in public and graphical communication -- In an advertising agency work team communication -- In a bank negotiating skills and dealing with conflict -- In a medical practice presenting reports.