| 000 | 00516nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c1259 _d1259 |
||
| 008 | 120410t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8172249535 | ||
| 040 | _aZET-Ke | ||
| 050 |
_aHD 62.15 _b.M64 2008 |
||
| 100 |
_aMohanty, R. P. _92513 |
||
| 245 |
_aTQM in the service sector / _cR. P. Mohanty and R. R. Lakhe. |
||
| 260 |
_aAhmedabad : _bJaico Publishing, _c2008. |
||
| 300 |
_a598p. : _bill.; _c24cm. |
||
| 500 | _aIncludes bibliographic references | ||
| 505 | _aUnderstanding TQM -- Understanding the service system -- Service quality models -- Customer satisfaction through TQM -- Analytical tools for quality improvement -- Quality measurement -- Implementation of TQM -- ISO 9000 application -- TQM in the healthcare system -- TQM in financial services -- TQM in education -- TQM in the public sector -- TQM in other service systems -- Towards a world class service system. | ||
| 650 |
_aTotal Quality Management _92514 |
||
| 700 |
_aLakhe, R. R. _92515 |
||
| 942 |
_2lcc _cBK |
||