| 000 | 01006cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 12146247 | ||
| 005 | 20140804095906.0 | ||
| 008 | 000817s2000 nyu 001 0 eng | ||
| 010 | _a 00701532 | ||
| 020 | _a0425175014 | ||
| 040 |
_aDLC _cDLC _dZET-Ke |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.L4 2000 |
| 100 | 1 |
_aLeBoeuf, Michael. _92615 |
|
| 245 | 1 | 0 |
_aHow to win customers and keep them for life : _brevised and updated for the digital age / _cMichael LeBoeuf. |
| 250 | _aBerkley rev. trade pbk. ed. | ||
| 260 |
_aNew York : _bBerkley Books, _c2000 printing. |
||
| 300 |
_axvi, 221 p. ; _c21 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations. _92362 |
|
| 650 | 0 |
_aCustomer services. _9255 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1203/00701532-d.html |
| 906 |
_a7 _bcbc _corigcop _d2 _encip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK _hHF5415.5 _kMOT |
||
| 999 |
_c1316 _d1316 |
||