| 000 | 01337cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 14840718 | ||
| 005 | 20211016020010.0 | ||
| 008 | 070507s2007 mau b 001 0 eng | ||
| 010 | _a 2007018991 | ||
| 020 |
_a1598694685 (pbk.) : _c$12.95 |
||
| 020 | _a9781598694680 (pbk.) | ||
| 035 | _a(OCoLC)ocn125403498 | ||
| 040 |
_aDLC _cDLC _dZET-Ke |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B4337 2007 |
| 100 | 1 |
_aBell, Chip R. _92694 |
|
| 245 | 1 | 0 |
_aCustomer loyalty guaranteed : _bcreate, lead, and sustain remarkable customer service / _cChip R. Bell and John R. Patterson. |
| 260 |
_aAvon, Mass. : _bAdams Media, _cc2007. |
||
| 300 |
_axxi, 233 p. ; _c18 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations. _92695 |
|
| 650 | 0 |
_aCustomer loyalty. _92696 |
|
| 650 | 0 |
_aCustomer services. _92697 |
|
| 700 | 1 |
_aPatterson, John R. _q(John Rice), _d1951- _92698 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0717/2007018991.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK _hHF5415.5.B4337 2007 _01 |
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| 999 |
_c1351 _d1351 |
||