000			01512cam a22002534a 4500
999			_c1380 _d1380
001			14115281
003			ZET-ke
005			20220729020009.0
008			050921s2005 ne b 001 0 eng
010			_a 2005282479
020			_a9780750666367
040			_aLC _cZET-ke _dDLC _beng
050	0	0	_aTX911.3.P4 _b.B64 2005
100	1		_aBoella, Michael J.
245	1	0	_aHuman resources management in the hospitality industry : _ban introductory guide / _cMichael J. Boella [and] Steven Goss-Turner.
250			_a8th ed.
260			_aAmsterdam ; _bElsevier/Butterworth Heinemann, _c2005.
300			_axx, 363 p. : _bill. ; _c28 cm.
500			_aIncludes bibliographic references and index.
505			_aBackground to the industry's workforce--Human resource management--Job design--Recruitment--Selection--Appointment and induction--Performance management--Training--Management development--Job evaluation--Administration of wages and salaries--Incentives--Fringe benefits--Labour turnover and termination of employment--Employment relations--Law employment--Human resource planning, records and statistics--Labour cost and productivity--Organizing human resources--Managing people--Managing in an international context--HRM and multi-site hospitality operations--Customer care and quality--Business etichs.
650		0	_aHospitality industry _xHuman resource management.
700	1		_aSteve,Goss-Turner. _tHuman resource management in the hospitality industry.
942			_2lcc _cBK _kTX911.3.P4 _n.B64 2005 _02